KSM Investigations established 1989
Essex Office: Suite 25, Dorset House, Duke Street, Chelmsford, Essex, CM1 1TB
Data Protection Act Registration No: Z3100661
Professional Indemnity Insurance Policy No: BD20869-072012
Association of British Investigators membership No: F1706

Standard Terms of Business


KSM Investigations the (Company) will conduct business solely upon the following terms and conditions, The person instructing KSM Investigations, the (Customer) agree to the terms and conditions.


The Company agrees to provide general services as agreed at the time of verbal and written instruction.


The price of the service provided to the Customer by the Company shall be based upon the Company’s current price list.


The Company’s policy requires the Customer to make staged payments at the current price of the service as agreed with the Customer prior to any work being carried out by the Company. Subject to credit being allowed to the Customer by the Company, the balance of the invoice shall be payable immediately and or prior to further periods of service being undertaken.


(i) In default of due payment of its invoice, the Company may in its absolute discretion and irrespective of any other rights maintain an action against the Customer for the invoice sum upon which interest shall be payable in accordance with Late Payment of Commercial Debts (Interest) Act 1998. This means after 7 calendar days we will charge statutory interest and add a compensation amount as provided in the above legal act.

(ii) The Customer shall indemnify the Company against any legal costs which it may reasonably incur to recover its invoice sum.


(i) The customer hereby warrants that in relation to information provided by the Company, the Customer will not place reliance upon such information in conducting its business and will not hold the Company responsible for any loss or damage sustained as a result thereof.

(ii) The customer agrees to indemnify and hold harmless the Company against all claims, proceedings, costs, losses and damage which the Company may sustain or incur in connection with the service supplied to the Customer unless those claims result from the wilful misconduct of the Company.


(i) The Company shall not be liable for loss and/or damages sustained by the Customer by reason of any cause whatsoever.

(ii) The Company shall not be liable for loss and/or damage sustained by the Customer and resulting from any inability on the part of the Company to perform its obligations by reason of war, riot, explosion, fire, flood, strike, lock-out, Acts or Regulations of Government, shortage of materials or labour, failure of equipment. Sickness, Road conditions, Road traffic accident, Weather or any event which the Company is unable to avoid.

(iii) The Company shall not be liable for loss and/or damage sustained by the Customer resulting from any acts, errors or omissions by the Company or its employees.

(iv) The Company shall not be liable for loss and/or damage sustained by the Customer resulting from any reliance placed upon information provided to the Customer by the Company.


The Company shall not be liable to the Customer for any Consequential Loss or damage irrespective of its cause.


The Customer may not withhold payment of any invoice or other amount due to the Company by reason of any right of set-off or counterclaim which the Customer may have or allege to have for any reason whatsoever.


(i) Each of these terms and conditions is to be considered separately and shall survive and apply even if one or more of the other terms and conditions are held to be unreasonable or otherwise inapplicable.

(ii) Headings contained herein are for reference purposes only and shall not be deemed to be an indication of the meaning of the clauses to which they relate.

(iii) The customer’s obligations and/or benefits hereunder shall not be assigned to a third party without the Company’s prior written consent.

(iv) The Customer agrees to provide 24 hours notice of cancellation of any booked time or services and to accept billing for services booked should such notice not be given.

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KSM Investigations takes the protection of your privacy very seriously. We will only use your personal information to deliver the services you have requested from us, and to meet our legal responsibilities. Please read our full Privacy Notice


Association of British Investigators logo

Full Member of The Association of British Investigators

£1m of Professional Indemnity Insurance.

Police Checked.

Registered with the Information Commissioner’s Office (ICO).